Question 1

What is Dashlane?

Accepted Answer

Dashlane is a Password manager for home, mobile and businesses. Store and fill in all your passwords, personal information, and payments. With Dashlane you can store as many passwords as you’d like and access them from anywhere.

Question 2

How do I receive access/can download my Dashlane password manager after I have signed up?

Accepted Answer

After you have signed up with GoodTrust you will receive an email with instructions, a download link and your own personal access code to start using Dashlane right away.

Question 3

On what devices does Dashlane work?

Accepted Answer

Dashlane is supported on the main desktop and mobile platforms:

Windows 10
MacOS
iOS
Android

And all major browsers:

Safari
Edge
Chrome
Firefox

Question 4

Is Dashlane secure?

Accepted Answer

Dashlane has never had a security breach in the 10+ years they have been in business.

Dashlane is used by 20,000+ companies and 15+ million users who have given us 125,000+ 5-star reviews in the Apple App Store and Google Play Store.

Question 5

Is Dashlane built by GoodTrust?

Accepted Answer

Cyber threats are becoming increasingly common and more vulnerable groups are being targeted. To protect your digital security, GoodTrust has partnered with Dashlane to offer their services to all our users.

Question 6

In which languages is Dashlane available?

Accepted Answer

The language you set for your browser or mobile device determines which language the Dashlane app appears in. You can currently use Dashlane in these 10 languages on all platforms:

Dutch
French
German
Italian
Japanese
Korean
Brazilian Portuguese
Spanish
Swedish
Simplified Chinese

Question 7

How do I get technical help with Dashlane?

Accepted Answer

Dashlane has its own customer support central where you can find answers to most common questions: https://support.dashlane.com/hc/en-us

You can also contact Dashlane support by writing an email to support@dashlane.com. Dashlane also offers live chat support. Go to the bottom of the page: https://support.dashlane.com/hc/en-us and find the message button.

Question 8

I can’t log in to my Dashlane account?

Accepted Answer

If you can't log in to your Dashlane account or think you may have forgotten your Master Password, use the interactive link below to get help:

https://support.dashlane.com/hc/en-us/articles/202698981-I-can-t-log-in-to-my-Dashlane-account

Question 9

How do I change my master password in Dashlane?

Accepted Answer

Your master password is the private key used to encrypt all of your data saved in Dashlane. Please make your Master Password as strong as possible, and do not share it with anyone else.

Find more information in the link below:

https://support.dashlane.com/hc/en-us/articles/202625052-How-to-change-my-Master-Password

Question 10

How to sync my data between all my devices?

Accepted Answer

As a user with a paid subscription, your Dashlane data is synchronized across your devices—be they computers, phones, or tablets—and can be accessed from several devices at the same time.

Remember that you must be logged in to the same account on all of the devices you want to synchronize.

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