Question 1

What is Cyberscout?

Accepted Answer

Cyberscout, is an intelligent identity-security company arming businesses and consumers with a full range of award-winning identity and cyber monitoring solutions, as well as best-in class restoration and response offerings.

Question 2

Is Cyberscout built by GoodTrust?

Accepted Answer

Cyber threats are becoming increasingly common and more vulnerable groups are being targeted. To protect your digital security, GoodTrust has partnered with Cyberscout to offer their services to all our users.

Question 3

What is identity theft?

Accepted Answer

A: Identity theft is the misuse of another person's identifying information. In true identity theft, an identity thief uses another person's Social Security number and other identifying information to fraudulently open new accounts for financial gain. Victims may be unaware of the fraud for an extended period of time, which can allow the criminal to continue the ruse for months or even years. The criminal can use the victim's identity to work, receive medical care and commit other types of fraud. Account-takeover and credit-related fraud are common problems associated with identity theft.

Some examples of the many ways criminals use stolen identity information are to:

Obtain credit fraudulently from banks and retailers
Steal money from the victim's existing accounts
Apply for loans
Establish accounts with utility companies
Rent an apartment
Obtain a job
Receive medical care
Achieve other financial gain using the victim's name

Question 4

What is account takeover?

Accepted Answer

Account takeover occurs when an identity thief acquires a person's existing credit or bank account information and either withdraws money or makes purchases. Victims usually learn of account takeover when they check their account statements online or receive their monthly credit card or bank account statements.

Question 5

What can I do to protect my computer and data?

Accepted Answer

There are three main threats to the data on your computer: malicious software, network intrusion by hackers, and physical theft.

To protect your computer against viruses, spyware, worms, and Trojan Horse programs (which let hackers control your computer), you must use antivirus, anti-spyware and anti-malware software—and keep those applications up-to-date. To keep intruders out, connect to the Internet through a properly configured firewall, keep administrative names and passwords updated, set wireless networks to "no broadcast" and be sure to power down your computer when not in use. Never open an email spam or other emails from unknown sources and avoid using public computers for online banking, email account access, or other sensitive exchanges of information, as keystroke loggers, web "cookies," or cached pages may be capturing your data.

Limit access to your computer to those you truly trust, and use restrictive permission levels to protect sensitive files. Whenever possible, encrypt files containing sensitive information, including backup files. And don't forget to protect your computer against physical theft—"password protection" sounds daunting but is actually easy for a tech-savvy criminal to defeat.

Finally, beware of "phishing" and "pharming" scams, which use fake corporate email, redirected web addresses, and "cloned" corporate web pages to plant viruses and con users into providing sensitive information. Never provide identity or account information in response to an email or if you have doubts about a website's authenticity.

Question 6

What are credit and fraud monitoring?

Accepted Answer

Credit monitoring involves monitoring your credit history for suspicious activity. The three credit bureaus offer credit monitoring for a modest fee, providing services such as allowing you to check your credit files every day for any fraudulent usage of your identity. To find out more about this service, see links for the three credit bureaus on our Resources section.
Fraud monitoring allows you to monitor public record databases for suspicious activity. Public record databases can show if someone has broken the law using your identity.
Beware of companies that guarantee they can prevent identity theft. While you can mitigate your risk of becoming a victim and the damage after a compromise, no one can give you a 100% guarantee that you can escape. Even if you do everything right, you might still be on the wrong database at the wrong moment. Never forget, the bad guys are getting better and better at what they do and are often far ahead of the good guys.

Question 7

What is a fraud alert?

Accepted Answer

A fraud alert is a warning that you can place on your credit report by contacting the three major credit bureaus. It signals to potential creditors that you may be, or are at risk of being, a victim of identity theft. A fraud alert can take one of three forms—an initial alert, an extended alert and a military fraud alert:

Initial Fraud Alert — An initial alert lasts for at least 90 days. It is a precaution that can be taken in situations where you think you are at heightened risk for identity theft or that someone is currently stealing your identity, e.g., if your purse has been stolen. Placing an initial alert on your credit report requires potential creditors to use "reasonable policies and procedures" to confirm the legitimacy of your identity when it is used for credit applications. These "reasonable policies and procedures" may not always adequately protect you, however, so be sure to monitor your credit report carefully even if you've placed an initial fraud alert.
Extended Fraud Alert — An extended alert remains on your credit report for seven years. You are eligible to place this type of alert on your account if you have been the victim of identity theft and provide the credit bureaus with an identity theft report such as the one found on the FTC website.
Active Duty Military Fraud Alert — An active duty alert helps protect military personnel from identity theft. If you are a member of the military and away from your usual duty station, you may place an "active duty alert" on your credit report to help minimize the risk of identity theft while you are deployed. If you place an active duty alert, businesses must verify your identity before issuing credit in your name, which makes it harder for identity thieves to use your information to apply for credit. Active duty alerts on your report last for one year unless you request that the alert be removed sooner. If your deployment lasts longer, you may place another alert on your report.

Question 8

What is a data breach?

Accepted Answer

A data breach is a situation in which information is either lost by or stolen from an organization or individual. Financial information, medical records, customer information, and student data are all examples of information that has been accessed as a result of data breaches. The incidents can occur under a number of different scenarios. Hacked databases and stolen laptops, PDAs, USB flash drives containing sensitive information account for many breaches. More than 75% of states now legally require organizations to contact affected individuals when a data breach occurs.

Question 9

How can I monitor my own credit?

Accepted Answer

You can monitor your credit by checking your credit report from all three agencies at least twice a year. Under FACTA, every consumer has the right to get a copy of his or her credit report free from each of the credit reporting agencies. Instead of getting a report from all three credit reporting agencies at once, get one from each bureau every four months (providing you with a different snapshot three times per year). To obtain your three free reports annually, do not contact the reporting agencies as you normally would. Instead, go to this website, which was set up specifically to allow consumers to receive free credit reports: www.annualcreditreport.com.

You can also monitor fraud in your medical files, on your Social Security statement, insurance claims, or in public records. To find out how to get these reports, see the links on our Resources section.

Question 10

Are there laws against identity theft?

Accepted Answer

Yes. In 1998 Congress passed the Identity Theft and Assumption Deterrence Act (918 U.S.C.1028), which makes it a federal felony to use another person's identification with the intent to commit unlawful activity. Federal agencies such as the Secret Service, the FBI, and the U.S. Postal Inspection Service investigate suspected violations of this law; the Department of Justice handles prosecutions. Visit the FTC's website to find out more about federal and state laws governing identity theft, consumer credit and privacy and information.

You can also contact Dashlane support by writing an email to support@dashlane.com. Dashlane also offers live chat support. Go to the bottom of the page: https://support.dashlane.com/hc/en-us and find the message button.

Question 11

I can’t log in to my Dashlane account?

Accepted Answer

If you can't log in to your Dashlane account or think you may have forgotten your Master Password, use the interactive link below to get help:

https://support.dashlane.com/hc/en-us/articles/202698981-I-can-t-log-in-to-my-Dashlane-account

Question 12

How do I change my master password in Dashlane?

Accepted Answer

Your master password is the private key used to encrypt all of your data saved in Dashlane. Please make your Master Password as strong as possible, and do not share it with anyone else.

Find more information in the link below:

https://support.dashlane.com/hc/en-us/articles/202625052-How-to-change-my-Master-Password

Question 13

How to sync my data between all my devices?

Accepted Answer

As a user with a paid subscription, your Dashlane data is synchronized across your devices—be they computers, phones, or tablets—and can be accessed from several devices at the same time.

Remember that you must be logged in to the same account on all of the devices you want to synchronize.

Question 14

How do I contact Cyberscout?

Accepted Answer

Cyberscout offers both phone support and email support. Please have your account number/user name ready when you reach out.

Phone Number:

1-877-432-7463

Email:

support@cyberscout.com

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