Question 1

Does GoodTrust work outside of the U.S.?

Accepted Answer

Yes, all of our features are accessible from outside of the U.S., however, our legal document build-out tools are only tailored for U.S. law at this time. We encourage you to take advantage of our Digital Vault and Memories features to organize your important documents and estate as well as preserve and cherish your memories.

Question 2

How do I start my Estate Planning journey?

Accepted Answer

Congratulations on taking the first step in your Estate Planning journey! We recommend that you take a look at our Ultimate Guide which walks you through everything from creating your bucket list to completing your wills and directives. We also invite you to see the To-Do’s we have selected for you at the top of your account dashboard which break down each step of your estate planning.

Question 3

Where do I safeguard my directives?

Accepted Answer

GoodTrust offers a Digital Vault feature that allows you to safeguard all of your important documents in one secure location. To do so, download all the directives you complete within our platform then upload them through the Docs & Notes feature. We also invite you to check out our Devices feature to keep your electronics information safe.

Question 4

What can I store in the Digital Vault?

Accepted Answer

Think of your Digital Vault as your personal safe and secure one-stop-shop to store all your valuable documents and information for yourself and to share with your loved ones. The GoodTrust Digital vault is currently made up of two features: Docs & Notes and Devices. Within Docs & Notes, we encourage you to safeguard documents like your will and directive, your passport, your vaccination card, your valuable contracts, your life insurance, and any other document you’d like easy and secured access to like your children’s report cards, for instance. Within Devices, we suggest that you save your passwords to your valuable devices such as your phone, computer, internet router, smart home, and more. You are welcome to add any device you can think of.

Question 5

What kind of security does GoodTrust use?

Accepted Answer

You can find all things security at mygoodtrust.com/security. All personally identifiable data stored in our databases along with all communication is secured from your browser to our service with SSL-encryption and any files uploaded to GoodTrust servers are encrypted using AES-256 encryption.

Question 6

How do you contact global websites?

Accepted Answer

GoodTrust’s expert team contacts various sites directly on your behalf in the manner that's required. Most sites have different ways they want to be contacted, which makes it difficult and time consuming to manage many sites at the same time. We’ll help you manage this process, minimize the wait time and maximize the chance of a successful outcome.

Question 7

How do I make a suggestion for a feature/service I wish GoodTrust offered?

Accepted Answer

We would love to hear your feedback and suggestions on how we can improve our features and services. Submit your suggestions through our contact form at mygoodtrust.com/contact.

We help protect the digital life and legacy of everyone.

GoodTrust was founded at the start of the pandemic by a team of tech-for-good veterans.

Rikard Steiber

The team leading the change.

GoodTrust Investors.

Frequently Asked Questions