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How To Delete Your Shutterfly Account Without Losing Your Photos

Mar-15 2022

Deleting your Shutterfly account can be a major decision. But if you're ready to move forward then simply follow the guidelines below. It could be to shut down the account entirely, or you might want to extract content first.

If you're doing it for your own account then of course log in ahead of time. But if you're doing it for someone else - maybe they've passed away or become incapacitated - then you might need to tackle it without a login or password.

Remember: GoodTrust can help you take any of these actions and save you the time, stress and hassle. Check out our Digital Executor feature to learn more.

How to Delete a Shutterfly Account (WITHOUT PASSWORD):

  1. The only way to get back the photos without a password is to e-mail the Shutterfly help team at accounthelp@cs.shutterfly.com.

  2. In your e-mail, please Include the following information

  • Your full name and contact information, including an email address.

  • The email address associated with the Shutterfly account your loved one

  • A copy of the death certificate of the deceased.

  • A copy of the document that gives you Power of Attorney over the estate of the deceased.

  • If you are the parent of the individual and the individual was under the age of 18, the Power of Attorney is not required; please instead send a copy of the Birth Certificate.

  • Request access to download photos from the account, if desired.

How to Delete A Shutterfly Account (WITH PASSWORD):

  1. Login to your account using your username and password.

  2. To avoid losing your photos when you close your account, you must download them individually or in batches before you close the account.

  3. When you have completed downloading the desired photos, click this link for the appropriate form to close, and delete your account.

  4. Complete the form with the applicable information.

  5. Confirm your choice to delete your account.

* Note: Need help? GoodTrust is a trusted expert in managing digital legacy and our experienced team knows exactly how to help you quickly delete, memorialize, or extract content from sites like these.

Get started today to take care of countless sites.


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