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How To Delete Or Get Full Access To A Loved One's AOL Account

Mar-15 2022

Delete or get access to your loved one’s AOL account  

Taking control of a loved one’s online accounts can be a major decision. But if you're ready to move forward then simply follow the guidelines below. It could be to shut down the account entirely, or you might want to memorialize it or extract content first.

If you're doing it for your own account then of course log in ahead of time. But if you're doing it for someone else - maybe they've passed away or become incapacitated - then you might need to tackle it without a login or password.

Remember: GoodTrust can help you take any of these actions and save you the time, stress and hassle. Check out our Digital Executor feature to learn more.

How to Delete An AOL Account (WITHOUT PASSWORD):

  1. Prepare important documents 

  2. Call customer service at (800)-827-6364

  3. Follow instructions from CS Representative

Required Information:

  • Deceased full name and email

  • Link to deceased account/profile

  • Documentation of death (Copy of death certificate)

How to Delete An AOL Account (WITH PASSWORD):

  1. Log in to AOL’s Billing page with the appropriate information.

  2. Answer the account security question.

  3. Click “Manage My Account.”

  4. Under “Service Options,” click “Change My AOL Plan.”

  5. Select the Internet connection type associated with the plan.

  6. On the following page, scroll to the bottom and click “Cancel My Billing.”

  7. On the confirmation page, select the reason for canceling then click “Cancel My Billing.”

Need help? GoodTrust is a trusted expert in managing digital legacy and our experienced team knows exactly how to help you quickly delete, memorialize, or extract content from sites like these.

Get started today to take care of countless sites.

Start your estate planning and end-of-life journey with our Ultimate Guide.