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How To Delete Or Extract Funds From A Loved One's Amazon Account

Mar-15 2022

Delete or extract funds from your loved one’s Amazon account  

Taking control of your loved one’s online account can be a major decision. But if you're ready to move forward then simply follow the guidelines below. It could be to shut down the account entirely, or you might want to memorialize it or extract content first.

If you're doing it for your own account then of course log in ahead of time. But if you're doing it for someone else - maybe they've passed away or become incapacitated - then you might need to tackle it without a login or password.

Remember: GoodTrust can help you take any of these actions and save you the time, stress and hassle. Check out our Digital Executor feature to learn more.

How to Delete An Amazon Account (WITHOUT PASSWORD):

  1. Prepare important documents 

  2. Call customer service at (888) 280-4331 or email bereavement-support@amazon.co.uk

  3. Follow instructions from CS Representative

Required Information:

  • Deceased full name and email

  • Documentation of death (E.g. copy of death certificate or obituary)

  • Proof of relationship with the deceased

  • Proof of authority such as a Power of Attorney or Testament

How to Delete An Amazon Account (WITH PASSWORD):

  1. Access this Amazon Help page in order to submit a request to delete the account 

  2. Log in to the Amazon account 

  3. Choose “Close my account and delete my data” in the dropdown menu and follow the instructions Amazon provides 

Need help? GoodTrust is a trusted expert in managing digital legacy and our experienced team knows exactly how to help you quickly delete, memorialize, or extract content from sites like these.

Get started today to take care of countless sites.


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