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How to Close Down a Citibank Account of a Deceased Loved One

Mar-18 2022

Close down or a Citibank Account  

Closing down a bank account of a deceased loved one can be difficult. But if you're ready to move forward then simply follow the guidelines below. Make sure to take your time to not get overwhelmed in the process.

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How to Close a Citibank of a Deceased Loved One:

  1. You can contact a Survivor Support Specialist at 1-800-881-3938 and immediately press *11 to get connected. Before you make the phone call, make sure to have this information ready:

    1. Name

    2. Last four digits of Social Security Number (or Tax Identification Number)

    3. Adress

    4. Date of Birth

    5. Date of Death

    6. Marital Status and Spouse Information if applicable

  2. After you have been in contact with a Survivor Support Specialist and they confirmed your request, send a copy of the death certificate to the Citi Benefits Center P.O. Box 785004, Orlando, FL 32878-5004.

  3. Additional documents you may need to provide are:

    1. Will/Trust

    2. Current Bank or Retirement Account Statements

    3. Birth Certificate

    4. Insurance Policies

    5. Court Appointment of the executor

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