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How To Close A Sprint Account

Mar-15 2022

Deleting your Sprint account can be a major decision. But if you're ready to move forward then simply follow the guidelines below. It could be to shut down the account entirely, or you might want to memorialize it or extract content first.

If you're doing it for your own account then of course log in ahead of time. But if you're doing it for someone else - maybe they've passed away or become incapacitated - then you might need to tackle it without a login or password.

Remember: GoodTrust can help you take any of these actions and save you the time, stress and hassle. Check out our Digital Executor feature to learn more.

How to Cancel Your Sprint Account (WITHOUT PASSWORD):

  1. If you need to cancel a family member's account that is incapacitated or has passed, the fastest way to begin the process is to call Sprint directly. If your family member was the account holder, call 1-866-412-8519. If your family member was not an account holder, call 1-888-211-4727.

  2. You may also reach them by emailing FamilyAssist@sprint.com.

  3. For the quickest resolution, Sprint recommends you have the following information ready when contacting:

    1. Name.

    2. Cell phone number.

    3. Last four digits of the Social Security number.

    4. The date of Account Holders passing.

    5. Documentation of business registration to confirm ownership, if a business account, if co-owner passed away.

How to Cancel Your Sprint Account (WITH PASSWORD):

  1. If you are looking to close your own Sprint account, you may dial *2 from your Sprint mobile device or go to the sprint.com and click the chat bottom at the bottom of the page.

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