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How To Cancel A T-Mobile Account

Mar-15 2022

Deleting your T-Mobile account can be a major decision. But if you're ready to move forward then simply follow the guidelines below. It could be to shut down the account entirely, or you might want to memorialize it or extract content first.

If you're doing it for your own account then of course log in ahead of time. But if you're doing it for someone else - maybe they've passed away or become incapacitated - then you might need to tackle it without a login or password.

Remember: GoodTrust can help you take any of these actions and save you the time, stress and hassle. Check out our Digital Executor feature to learn more.

How to Cancel Your T-Mobile Account (WITHOUT PASSWORD):

  1. If you need to cancel a family member's account that is incapacitated or has passed, the fastest way to begin the process is to call T-Mobile directly at 1-877-746-0909. Please note, there may be a possibility for you to keep the number.

  2. For the quickest resolution, Sprint recommends you have the following information ready when contacting:

    1. Name.

    2. Name of the person on the account

    3. Their mobile phone number

    4. Date of death

    5. Last four digits of the deceased customer's Social Security number

  3. You will be asked to provide valid documentation. They will provide information as to where to submit the following

    1. Copy of death certificate

    2. Electronic link to memorial website (Authorized users only)

    3. Obituary electronic or paper (Authorized users only)

    4. Copy of memorial (Authorized users only)

    5. Attorney / legal estate documents

    6. Cremation documentation

    7. For military service members. DD Form 1300 (Report of Casualty) is acceptable

    8. Other reasonable documentation

    Along with the following:

    1. Name on the account

    2. Account number and/or mobile number, see Find your account number

    3. Name of deceased, their relationship to you, and your contact information

    4. Social Security number, if available

    5. Company letterhead (if it's a business account)

How to Cancel Your T-Mobile Account (WITH PASSWORD):

  1. If you are looking to close your own T-Mobile account, you may log-in and schedule a call back to proceed, here, as you are unable to complete this request online.

Need help? GoodTrust is a trusted expert in managing digital legacy and our experienced team knows exactly how to help you quickly delete, memorialize, or extract content from sites like these.

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