How To Delete Or Access A Loved One's Adobe Account
Delete or get access to your loved one’s Adobe account
Taking control of a loved one’s online accounts can be a major decision. But if you're ready to move forward then simply follow the guidelines below. It could be to shut down the account entirely, or you might want to memorialize it or extract content first.
If you're doing it for your own account then of course log in ahead of time. But if you're doing it for someone else - maybe they've passed away or become incapacitated - then you might need to tackle it without a login or password.
Remember: GoodTrust can help you take any of these actions and save you the time, stress and hassle. Check out our Digital Executor feature to learn more.
How to Delete An Adobe Account (WITHOUT PASSWORD):
Prepare important documents
Call customer support service or email email@example.com
Follow instructions from CS Representative
Deceased full name and email
Payment information of the account
Copy of death certificate or obituary
How to Delete An Adobe Account (WITH PASSWORD):
Log in to the account
Click “My Account.”
Click “Cancel This Plan.”
Enter the account password again in the field provided. Select the reason for canceling the plan, and then click “Cancel My Plan.”
Need help? GoodTrust is a trusted expert in managing digital legacy and our experienced team knows exactly how to help you quickly delete, memorialize, or extract content from sites like these.