How To Deactivate An Apple Account When Someone Dies

Sep-02 2020

Do you need to deactivate your deceased loved one’s Apple account? Here’s everything you need to know! 

Apple Deactivation Options: If the Apple account owner dies, you have the option of: 

Deleting the account completely OR 

Extracting data from the Apple account, which allows friends and family to view photos, videos and other information on iCloud as well as grant any access to requested personal information or devices. 

Required Information

  • User’s full name and email

  • Your full name and email

  • Death Certificate

  • A copy of the official documentation provided by the government, such as power of attorney, court order, a letter from the estate, or other notarized form (Apple Representative will confirm which of these is necessary on a case by case basis)

How to Delete an Apple Account (WITHOUT APPLE ID):

Unfortunately there is no easy way to delete an Apple account with no password. As the information living with the site can be very sensitive, you will have to go through Apple Customer Support and talk to a representative.

  1. Access the Apple ID Support page

  2. Select “Other Apple ID Topics”

  3. Select “Delete Your Apple ID Account”

  4. Without any password information you will need to contact Apple Support no matter what so select “Call Apple Support Later” options

  5. Fill in your full name and the email of the deceased user

  6. Copy down the the Apple support number and the Case ID provided on this page

  7. Prepare the Required Information

  8. Call Apple support, provide them with the case ID and explain your situation (If you will need to extract data of any kind, don’t forget to mention it to the support representative)

  9. Follow their instructions

*Note that devices locked with a passcode are protected by passcode encryption, and unless the next of kin knows the device passcode, Apple will not be able to remove the passcode lock on the device without erasing it.

How to Delete an Apple Account (WITH APPLE ID):

  1. Access Apple’s Data and Privacy page

  2. Log in with Apple ID and Password

  3. At the bottom of the page, select “Request to delete the account”

  4. Choose a reason for deleting your account, click “Continue”

  5. Follow the remaining prompts to permanently delete your Apple ID account

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