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How To Deactivate A Microsoft Account When Someone Dies

Aug-18 2020

Do you need to deactivate your deceased loved one’s Microsoft Account? Here’s everything you need to know! 

Microsoft Deactivation Options: If the Microsoft account owner dies, you have the option of:

Deleting the account completely

MICROSOFT CANNOT DELETE ACCOUNTS WITHOUT A PASSWORD UPON REQUEST! According to Microsoft’s privacy and legal regulations, they are unable to provide any data or information on abandoned accounts UNLESS you are a European user. BUT all inactive Microsoft accounts will be deleted after 2 years. Please read through Microsoft’s policies on deceased accounts here.

Required Information

  • User’s full name and email address

  • Your full name

  • A photo of your ID or Driver’s License

  • A copy of death certificate

  • A copy of the official documentation provided by the government, such as power of attorney, a letter from the estate, or other notarized form.

How to Delete A Microsoft Account If You Live in Europe (WITHOUT PASSWORD):

  1. Contact Microsoft Customer Service for your region

  2. Have the following required information prepared

How to Delete A Microsoft Account (WITH PASSWORD):

  1. Go to Close your Account page 

  2. Sign in to your account

  3. Check that the page shows the correct Microsoft account, and then select “Next”

  4. Read the list and select the checkboxes to acknowledge you’ve read each item.

  5. In the “Select a reason” drop-down list, choose the reason you're closing the account.

  6. Select “Mark account for closure”

Need help? GoodTrust is a trusted expert in managing digital legacy and our experienced team knows exactly how to help you quickly delete, memorialize or extract content from sites like these. If you sign-up now we’ll even close down or memorialize Facebook for free! 

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