How To Close Or Delete Your AT&T Account
Deleting your AT&T account can be a major decision. But if you're ready to move forward then simply follow the guidelines below. It could be to shut down the account entirely, or you might want to memorialize it or extract content first.
If you're doing it for your own account then of course log in ahead of time. But if you're doing it for someone else - maybe they've passed away or become incapacitated - then you might need to tackle it without a login or password.
Remember: GoodTrust can help you take any of these actions and save you the time, stress and hassle. Check out our Digital Executor feature to learn more.
How to Cancel Your AT&T Account (WITHOUT PASSWORD):
If you need to cancel a family member's account and have access to the pin, you can either chat with AT&T, here, or call 611 from an AT&T mobile phone.
If you need to close down a family member's account without PIN, you can make your way to a local AT&T store, find a store here, and bring the following documents:
Your photo ID (Government Issued)
Obituary with decedents name
The estate will be responsible for the balance on the account
Early termination will not be charged on the user's line of service
Find all information, here.
To close or cancel other types of account (home phone, internet, TV), please call 800-288-2020.
How to Cancel Your AT&T Account (WITH PASSWORD):
If you are looking to close your own account for your internet, TV, or home phone service, you will need to submit an online cancel request, here.
For mobile phone service accounts, wether you would like to cancel an account or remove a line, please call 800-331-0500.
If you would like to transfer the billing responsibility, you can start by login in, here, select star transfer, and follow the steps. Please note you may need the PIN to the account.
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