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How To Delete Or Access A Loved One's Account

Mar-15 2022

Delete or get access to your loved one’s account  

Taking control of a loved one’s online accounts can be a major decision. But if you're ready to move forward then simply follow the guidelines below. It could be to shut down the account entirely, or you might want to memorialize it or extract content first.

If you're doing it for your own account then of course log in ahead of time. But if you're doing it for someone else - maybe they've passed away or become incapacitated - then you might need to tackle it without a login or password.

Remember: GoodTrust can help you take any of these actions and save you the time, stress and hassle. Check out our Digital Executor feature to learn more.

How to Delete A Account (WITHOUT PASSWORD):

  1. Prepare important documents 

  2. Submit your request here  

  3. Follow instructions from CS Representative

Required Information:

  • Deceased full name and email

  • Copy of deceased government ID

  • Copy of your own government ID to prove relationship with the deceased

  • Link to deceased account/profile

  • Copy of business license to prove ownership

  • Copy of death certificate or obituary 

  • Proof of authority such as a Power of Attorney

How to Delete A Account (WITH PASSWORD):

  1. From the Hosting Summary page, click your account username in the upper right corner.

  2. Click on Account Settings from the dropdown list.

  3. On the left sidebar, under User Profile, click on Account Access & Security.

  4. Click the three-dotted icon alongside the existing Authorized User.

  5. Click Delete Profile.

Need help? GoodTrust is a trusted expert in managing digital legacy and our experienced team knows exactly how to help you quickly delete, memorialize, or extract content from sites like these. 

Get started today to take care of countless sites.

Start your estate planning and end-of-life journey with our Ultimate Guide.