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How To Deactivate An Amazon Account When Someone Dies
Do you need to deactivate your deceased loved one’s Amazon’s Account? Here’s everything you need to know!
Amazon Deactivation Options: If the owner of a Amazon account dies, you have the option of either deactivating their:
Deleting a basic membership account
Deleting an Amazon prime account
Required Information
User’s full name and email
Documentation of death (Ex. obituary, death certificate, memorial card, etc.)
A copy of death certificate (Or some other proof of authority such as power of attorney, birth certificate, last will and testament, or estate letter)
How to Delete An Amazon Account (WITHOUT PASSWORD):
If you do not have access to your loved one's login information, you can close the account through Amazon’s customer service chat or by emailing Amazon customer support.
Call:
Prepare the required information
Call Amazon Customer Service at 1 (888) 280-4331
Follow instructions from CS Representative
Email:
Prepare the required information
Send an email w/the attached information to the following e-mail address: primary@amazon.com OR bereavement-support@amazon.co.uk for UK residents
*Before you proceed to close down your account, remember that a lot of information will disappear. Take a look at what Amazon has to say about Account Closure first.
How to Delete An Amazon Account (WITH PASSWORD):
Access this Amazon Help page in order to submit a request to delete the account
Log in to the Amazon account
Choose “Close my account and delete my data” in the dropdown menu and follow the instructions Amazon provides
How to Delete Your Amazon Prime Account (WITH PASSWORD):
Access this Amazon Help page
Select “End Membership”
Log in to your Amazon account
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