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How To Deactivate An Amazon Account When Someone Dies

Aug-17 2020

Do you need to deactivate your deceased loved one’s Amazon’s Account? Here’s everything you need to know!

Amazon Deactivation Options: If the owner of a Amazon account dies, you have the option of either deactivating their:

Deleting a basic membership account

Deleting an Amazon prime account

Required Information

  • User’s full name and email

  • Documentation of death (Ex. obituary, death certificate, memorial card, etc.)

  • A copy of death certificate (Or some other proof of authority such as power of attorney, birth certificate, last will and testament, or estate letter)

How to Delete An Amazon Account (WITHOUT PASSWORD):

If you do not have access to your loved one's login information, you can close the account through Amazon’s customer service chat or by emailing Amazon customer support.


  1. Prepare the required information

  2. Call Amazon Customer Service at 1 (888) 280-4331

  3. Follow instructions from CS Representative


  1. Prepare the required information

  2. Send an email w/the attached information to the following e-mail address: OR for UK residents

*Before you proceed to close down your account, remember that a lot of information will disappear. Take a look at what Amazon has to say about Account Closure first.

How to Delete An Amazon Account (WITH PASSWORD):

  1. Access this Amazon Help page in order to submit a request to delete the account

  2. Log in to the Amazon account

  3. Choose “Close my account and delete my data” in the dropdown menu and follow the instructions Amazon provides

How to Delete Your Amazon Prime Account (WITH PASSWORD):

  1. Access this Amazon Help page

  2. Select “End Membership”

  3. Log in to your Amazon account

Need help? GoodTrust is a trusted expert in managing digital legacy and our experienced team knows exactly how to help you quickly delete, memorialize or extract content from sites like these. If you sign-up now we’ll even close down or memorialize Facebook for free!

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